Contact us

Find out when your bin will be collected.

Report a missed bin collection.

Report fly tipping.

Get a large item of rubbish collected (bulky waste collection).

Alternatively you can phone 01642 726001.

Find details about paying Business Rates and claiming exemptions.

Do you need to provide evidence or ask a question about your Business Rates account? Use the revenues enquiry form.

Phone:
01642 726006
Email:
ndr@middlesbrough.gov.uk

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

To arrange payment of business rates by Direct Debit, please call: 01642 726006

To pay business rates by debit card, please call the 24 hour payment line on: 01642 726726

Find details about Council Tax accounts, including property banding, discounts, or what to do if you have difficulties paying your bill.

Do you need to provide evidence or ask a question about your Council Tax account? Use the revenues enquiry form.

To arrange payment of Council Tax by Direct Debit, call: 01642 726006. You can also use this number for general enquiries.

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

To pay Council Tax by debit card, call the 24 hour payment line: 01642 726726

Report an environmental problem online.

Street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, stray dogs, and trees.

Phone: 01642 726001

Apply for free school meals online

Email: fsm@middlesbrough.gov.uk

Make an FOI request using the online FOI request form.

Phone: 01642 729696 or 01642 729698

Claim Housing Benefit and Council Tax Reduction online.

Do you need to provide evidence or ask a question about your Housing Benefit and/or Council Tax Reduction claim? Use the benefits enquiry form.

Phone: 01642 726006

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

Report discarded needles using the online form.

Phone: 01642 726001

For drug exchange information, contact Lifeline on 01642 225479.

Angus Hoy
Communications Manager
Phone:
01642 729502
Email:
angus_hoy@middlesbrough.gov.uk

Andrew Pain
Senior Communications Officer
Phone:
01642 729503
Email:
andrew_pain@middlesbrough.gov.uk

Find details about school admissions.

Phone:
01642 201890
Email:
schooladmissions@middlesbrough.gov.uk

Find details about schools in Middlesbrough.

Email:
adultaccessteam@middlesbrough.gov.uk
Phone:
01642 065070
Minicom:
01642 726980

Out of hours phone:
01642 524 552
Minicom:
01642 602346

Find out about reporting an adult safeguarding concern.

Phone:
01642 726004
Out of hours phone:
01642 524 552

Report child abuse or neglect (members of the public)

Find out about reporting a child safeguarding concern (professionals)

Download a Subject Access Request form online.

You'll need to contact the government for everything to do with Universal Credit, including how much you're paid, when you're paid, if your circumstances have changed, why your payments have been stopped, and any complaints.

Universal Credit helpline
Phone:
0800 328 5644

Make a complaint about Universal Credit.

If you have feedback about a specific page on our website, you can use the feedback form to let us know.

Any enquiries not relating to the website will be deleted and not forwarded on. Please do not send us confidential information.