Customer feedback - online forms
| Form name | Feb 2022 - Nov 2022 | Feb 2021 - Jan 2022 | Dec 2020 - Jan 2021 | Jul 2020 - Nov 2020 |
|
All revenues and benefits online forms |
4.2 (increased satisfaction) | 4.1 | 4.2/5 |
4/5 |
|
Benefits - appeal or request for a review |
3.4 (decreased satisfaction) | 3.9 | 3.9/5 |
3.6/5 |
|
Benefits - application for financial support with moving house |
4.6 (decreased satisfaction) | 4.8 | 4.7/5 |
5/5 |
|
Benefits - cancel a benefit |
5 (increased satisfaction) | 3.8 | 3.8/5 |
4.4/5 |
|
Benefits - change of address for Housing Benefit and Council Tax Reduction |
4.5 (increased satisfaction) | 3.7 | 3.6/5 |
4.3/5 |
|
Benefits - change of capital |
4 (increased satisfaction) | 3.2 | 3.2/5 |
5/5 |
|
Benefits - change of household |
3.9 (decreased satisfaction) | 4 | 3.9/5 |
3.7/5 |
|
Benefits - change of income |
4.3 (increased satisfaction) | 3.9 | 4/5 |
4.6/5 |
|
Benefits - Discretionary Housing Payment |
4.4 (increased satisfaction) | 4.3 | 4.3/5 |
4.2/5 |
|
Benefits - general enquiry, other change in circumstances, and evidence upload |
4.2 (no change) | 4.2 | 4.1/5 |
4.2/5 |
|
Benefits - notional income |
3.9 (decreased satisfaction) | 5 | 5/5 |
4.8/5 |
|
Benefits - backdated benefit request |
4.2 (decreased satisfaction) | 5 | 5/5 |
3/5 |
|
Benefits - overlapping benefit request |
5 (increased satisfaction) | 4.8 | 4.9/5 |
4/5 |
|
Benefits - self-employed |
3.3 (decreased satisfaction) | 4.8 | 4.8/5 |
3/5 |
|
Benefits - extended payment period claim (starting work) |
4.7 (increased satisfaction) | 4.3 | 4.3/5 |
4.3/5 |
|
Council Tax - severe mental impairment discount application |
3.6 (decreased satisfaction) | 4 | 4/5 |
2/5 |
|
Council Tax - student exemption application |
4.2 (decreased satisfaction) | 4.3 | 4.3/5 |
3.9/5 |
|
Council Tax online payment |
4.5 (decreased satisfaction) | 4.6 | 4.6/5 |
4.5/5 |
|
Revenues - general enquiry, other change in circumstances, and evidence upload |
3.7 (decreased satisfaction) | 3.9 | 3.9/5 |
4/5 |